If you can't log into Flare, there may be a variety of reasons. Following the below process can help you resolve the issue.
1) Verify you are using the correct email
5) Verify you are using a compatible browser or device
6) Request that your organisation's HR/Support team reset your password
1) Verify you are using the correct email associated with your Flare Account
Your employer may have added a personal email or your work email. If you aren't sure, please contact your Direct Manager or HR team who will be able to assist you.
Due to security and privacy protocols, the Flare Support Team is unable to update your email address if an incorrect one is linked to your account. Please contact your Direct Manager or HR Team for more assistance.
2) Reset your password
If you have verified you're using the correct email, a compatible browser, and have cleared your browser then you may need to reset your password.
Click here to access a step-by-step guide on resetting your password.
3) Locked out?
If you've attempted to log into Flare unsuccessfully too many times or pressed the Forgot password? button too many times in a short period of time your account will lock out for 30 mins.
Wait 30-45 minutes without attempting to log in or reset your password.
After a minimum of 30-45 minutes, try resetting your password.
4) Clear the cache in your web browser
Sometimes when Flare releases a new/updated function your browser may require a hard refresh and the cache to be cleared. This is an easy process, please click here for a step-by-step guide on how to clear the cache in your web browser.
5) Verify you are using a compatible browser or device.
There are some occasions where the password reset link you receive through email will open in a browser that Flare does not support. Our preferred browser is Google Chrome.
6) Request that your organisation's HR/Support team reset your password
If resetting your password has not resolved your issue, we recommend you get in contact with your organisation's HR/Support team and they can resend you a Welcome Email with a new password. This is also a way to receive your log in details if you're not receiving the Reset Password email.
If you aren't able to resolve your login issue, please contact the Flare Support team here, for further assistance.