Troubleshooting Issues Logging In

If you aren't able to log into Flare, there may be a variety of reasons. Following the below process can help you resolve the issue.

1) Verify you are using the correct email associated with your Flare Account
2) Verify you are using a compatible browser or device.
3) Clear the cache in your web browser
4) Reset your password

5) Locked out of the account
6) Request that your organisation's HR/Support team reset your password

Note: If you are unable to log in due to issues with your Verification Code, see Troubleshooting Verification Codes

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1) Verify you are using the correct email associated with your Flare Account

Confirm you are using the same email that is associated with your Flare account. You should have at least received a Flare Welcome Email to this account.
If you do not recall which email is being used, the best course is to reach out to your Direct Manager or HR Team who will be able to assist you. Due to security and privacy protocols, the Flare Support Team are unable to action the changes required as we need expressed authorisation from the Flare System Administrator. Please contact your Direct Manager or HR Team for more assistance.

2) Verify you are using a compatible browser or device.

There are some occasions where the password reset link you receive through email will open in a browser that Flare does not support. Please ensure that you are using a compatible browser and device as listed in this article - FlareHR Support Browsers. Our preferred browser is Google Chrome.

3) Clear the cache in your web browser

Sometimes when Flare releases a new/updated function your browser may require a hard reload and the cache to be cleared. This is an easy process, please click here for a step by step guide on how to clear the cache in your web browser.

4) Reset your password

If you have verified you're using the correct email, a compatible browser and have cleared your browser then you may need to reset your password to a new password. Click here to access a step by step guide on resetting your password. Watch for the email in your inbox and in your spam/junk folder.

5) Locked out of the account

If you have made 5 attempts (including entering the wrong password and requesting password reset) with a span of 15 minutes, this will lead to you being locked out of the account. This will last for 30-45 minutes before you're able to attempt logging in again.

6) Request that your organisation's HR/Support team reset your password

If resetting your password has not resolved your issue, we recommend you get in contact with your organisation's HR/Support team and they can resend you a Welcome Email with a new password. This is also a way to receive your log in details if you're not receiving the Reset Password email.