How to troubleshoot TFN Declaration Error Messages

Here’s an explanation of some of the error messages you might get while saving changes to your TFN information, and what each of them means:

1) Tax Information has failed to update - Unauthorized

This message means that you do not have permission to change your tax information. Please contact your HR Manager.

2) Information required to submit your tax declaration is missing

This message, or a similar one usually means that the details of your company in Flare HR is incomplete. Your company may have moved to Flare HR recently and have not filled all the required fields yet. Please contact your HR Manager.

 

3) Missing contact details

This message usually means that you have not entered your complete address details into Flare HR. Please make sure that you have entered all your address details as Flare HR cannot submit your TFN declaration if your address is missing or incomplete.

 

4) Failed to validate

This message usually means that you have not entered your date of birth into Flare HR. Please make sure that you have entered your date of birth as Flare HR cannot submit your TFN declaration if your address is missing or incomplete.

 

5) Can not overwrite the taxscale with empty value

 This message is just a warning and will not prevent users from submitting their TFN details. 

 

6) Select a payment basis

This message typically appears when an 'Employment Type' isn't specified in the employee's role page.

 

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