What is super stapling?
Super stapling means an employee’s existing super fund ('stapled fund') follows them from job to job instead of a new account being created each time. This reduces duplicate accounts and excess fees, helping employees keep their retirement savings consolidated and easier to manage.
What's changing from 1 July 2026?
If your customers advertise super funds during onboarding, they must attempt a stapled fund lookup and, where a stapled fund exists, show it alongside any other fund options. Flare is adding stapled fund lookups into onboarding and will complete an electronic lodgment of the TFN declaration with the ATO during onboarding, so these flows remain compliant with the new Payday Super legislation.
Who must complete Employer Authorisation?
Only the Principal Authority or an Authorised Administrator within the ATO Relationship Access Manager for the business can complete Employer Authorisation.
My Access Manager login isn’t working, who can help?
If you receive an error when attempting to log in to ATO Access Manager, it will be because you don't have the required authorisations. You can log in to the Resource Authorisation Manager (RAM) to view your privileges – the roles you require are Principal Authority or Authorisation Administrator. You'll also need Full level of access to the Australian Tax Office (ATO).
If you need further help with this, contact the ATO.
What happens if I don’t authorise Flare?
If Flare is not authorised, stapled fund lookups cannot be performed for that business and the onboarding experience will fall back to more manual, error-prone processes.
I don't have a myID, how can I get one?
If you don't have a myID, you won't have access to ATO Access Manager (AM), or Resource Authorisation Manager (RAM). You should speak to the business owner, finance team or payroll team and determine who has a MyGovID, and access to these portals. Once you have determined who has access, provide these instructions for them to complete.
What if I can't find Flare by ABN or Name?
This happens if you're using the wrong search field. Click Appoint new business in the blue banner on the screen to see the correct search field:
Then, search for Flare HR Pty Ltd, or by our ABN: 46607120892.
ATO stapled super fund correspondence / outcome letters
When you use Flare’s super onboarding service, Flare electronically submits stapled super fund requests to the ATO during onboarding and passes the outcome codes to your HR/payroll platform. The ATO letter simply summarises these requests (with Outcome numbers and a table of employees/funds) for your records – it doesn’t mean onboarding failed, and you usually don’t need to redo anything; simply keep the letter and contact your payroll provider or Flare support if the fund details don’t match what you see in payroll.