When creating an information request, onboarding process, or offboarding process the Employee Qualification Step allows a user to provide multiple detailed qualification information and documentation - e.g. Certificates, Diplomas – a qualification granted that does not expire. Optional step.
For the information on how to add/edit steps in the process templates, please visit the How to create & edit a process template knowledge article.
Please make sure you selected Content type = Employee Qualification when you set up process step.
An example of what the Employee Qualification Step can look like to employees is below.