When creating an information request, onboarding process or offboarding process the Employee Licence Step allows a user to provide multiple detailed license, membership, or certificate information including expiry dates and documentation e.g. First Aid Certificate. You are able to make it mandatory or optional.
For the information on how to add/edit steps in the process templates, please visit the How to create & edit a process template knowledge article.
Please make sure you selected Content type = Employee Licence when you set up process step.
An example of what the Employee Licence Step can look like to employees is below.