Sometimes when Flare releases a new/updated function or a user is given access into FlarePay, this may require a hard reload of the Flare browser

This can easily be done by the user affected and is a good first resolution to try.

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To clear your cache and hard reload the Flare Browser follow the below steps:

Note: the below steps are for hard reloading a Chrome browser, if you are using Safari there are a number of support articles online to complete this based on your operating system.

1. Open Chrome and log in to the Flare website. 
   Note: please only have 1 browser up and only the Flare site open.
2. Click the 3 vertical dots in Chrome (top right) and select More Tools then Developer tools.
   This will open developer’s tool window, please keep it open.
   
   
   
   
3. Click the ‘Reload page’ icon in Chrome (top left) and hold down until you see the 3 options below. Select the 3^rd option Empty Cache and Hard Reload.
   
   
4. Logout and login again.