How to access the Flare Discounts & Benefits platform (Employee FAQ)

Please see this article for any common questions around the Flare Benefits platform. 

• How do I access my company's benefits?
• How do I access Flare's Discounts? 
• Which benefits are available? 
• How can I get the discounts? 
• How can I buy a store card with a Flare Discount Reward Card (voucher) I have received?
• Which payment methods are accepted? 
• Is there a transaction fee?
• How can I check if I have a remaining balance on my store card?
• How long does it take to receive my store card/voucher?
• Troubleshooting

How do I access my company's benefits?

Simply log into Flare using your credentials and go to Benefits > My Benefits. 

How do I access Flare's Discounts? 

Simply log into Flare using your credentials and go to Benefits > My Benefits. Click on 'Browse discounts'. 

Which benefits are available? 

In addition to your employer's specific benefits, you also have access to discounts across 80 different retailers. Make sure you regularly check them out, as they are constantly changing. 

How can I get the discounts? 

The majority of discounts apply to store cards you can purchase. For example, you can save money by buying a $100 store card, but only pay $90 for it. Simply click on the retailer you'd like to purchase from and follow the prompts. 

1) Select which retailer you would like to purchase from and select the amount you would like to purchase

2) Enter your billing address and complete payment

3) Receive your order via e-mail

How can I buy a store card with a Flare Discount Reward Card (voucher) I have received?

Instead of adding your payment details, simply add the reward card number into the 'Gift card' field in your cart and click 'Apply'. 

A Reward Card holds a balance, which can be spent over more than one order.
When you redeem a Reward Card, the checkout displays one of the following options:

• If the balance available on the Reward Card is greater than or equal to the order total, then you can click Complete order.
• If the balance available on the Reward Card is less than the order total, then you are prompted to choose a second payment method for the balance before placing the order.

Which payment methods are accepted? 

You can pay using a credit card or a debit card.

Is there a transaction fee?

No, Flare covers the transaction fees for you, so you save even more!

How can I check if I have a remaining balance on my store card?

From your store card email, not the order confirmation, select the store card redemption link. A web page will load that includes an option to view the current balance.

Most store cards can also be added to your Apple Wallet, where you can check your remaining balance directly from the card.

How long does it take to receive my store card/voucher?

Your store card/voucher can arrive in just a few minutes, but with some vendors and approvals it can take up to two business days for some cards/vouchers to be available. This means some orders placed on weekends may not available until the following week.

You will receive an email when your store card/voucher is ready, and can also access your store card from your Flare account (see: How to access your store card)

Troubleshooting:

• Resolving payment issues
  Please first confirm you are entering the correct number, expiration date, CVV and address. If the issues persist, please try using another card.
• I have not received my voucher
  Please ensure you check your Junk/Spam folder first. You can access your store cards/vouchers directly from your Flare account: How to access your store card. Should you still be unable to locate your order, please submit a request with Flare. 
• Order not processed, but you see a pending bank account transaction
  When an order is abandoned, in some cases you may still see a pending transaction in your bank transactions. When you receive no order confirmation and the order is abandoned, the bank can take up to 3 business days to release the held funds. To check on the status of the held funds from an abandoned order, contact your bank directly for assistance.

• Can a store card be refunded or exchanged? Once purchased, store cards are not able to be refunded or exchanged. This is per the Flare Benefits and Retailers Terms and Conditions agreed to prior to completing the purchase.

• Where's my receipt? Flare Discounts are primarily provided for personal use, so no physical receipts or invoices are generated. For the purposes like expense claims, the order confirmation email contains the product purchased, purchase date, billing details and method of payment. The order number is unique to the transaction, and could be considered the receipt/invoice number.

Enjoy your savings!