When reviewing your pay run you may find an employee who's status is displayed as "Not Set".
This is displayed on the main Flare Pay overview screen, as well as against the employee's individual payroll record
This status if not resolved will result in the pay run not being able to be finalized.
This can be due to a number of factors, and the cause will normally be displayed in the messages tab under the warnings heading of the affected pay run.
Some of these warnings are pretty easy to understand, but some can be cryptic.
Below are some tips and tricks to help you get the employee to a "ready" status.
Investigation steps to try and identify the cause:
- Check the messages displayed in the Flare pay message tab, to see if the cause can be identified
- To confirm and correct the cause if able, go to the affected employees role page
- Review the boxes marked with either an (*) or (*FP) at the end of the description, these boxes represent the mandatory data for including an employee in Flare Pay
- If all required data is present check the payroll Id and payroll start date boxes, if there is nothing displayed the employee has not been added into payroll
Sometimes the issue can be tricky to spot, below is a list of the areas to check on the employees role page.
- Employment type
- Start date
- Employment status
- Holiday Calendar
- Cost centers
- Pay Group
- Pay State
- Work Pattern (known in Flare Pay as work schedule)
- Tax Scale
- Salary - check if there is a conflict between salary and employment type
- Payroll ID and Payroll start date
If the payroll ID and Payroll start date are present, check the start date against the today's date. If the employee has completed on boarding but not yet started this may cause the "Not Set" status.
Flare sends an update every night to validate the employees data including start date, once the update has been sent and received this should complete the employee's inclusion into payroll.
Click the link to see a list of the warning messages displayed and what they mean: Flare Pay warning messages