How to contact us
If you are looking for immediate answers, our Knowledge Base is the place to go! The Knowledge Base contains How To Videos, an extensive list of step-by-step guides, Webinars and our Ultimate Flare User Guide.
If you can’t find the answers you need, Submit a Request to us and select the appropriate priority categorisation.
Our team is available Monday to Friday, 8:30 am - 5:00 pm AEST
You can view details on response times here.
If you have an urgent enquiry, the fastest way to get the help you need is to email us at and tag your issue as ‘Urgent’.
If you need to reach us via phone, contact us on 1300 352 734.
Please note: that phone support should only be used for critical issues.
Need more training and/or consulting?
Let us know by contacting Community and we will be in touch to scope your requirements and understand how we can best support you.
Guidelines for Email Support
Below are a few tips to enable us to review and investigate your enquiries in a timely manner
Give us a brief summary of your issue.
Provide instructions with as much detail as possible.
Identify your issue priority from the list below and include it as part of your
EXAMPLE: I cannot finalise my pay run or I cannot onboard a new employee.
EXAMPLE: A report is not working, but you can get the information from
EXAMPLE: A template document cannot be used, however, custom
EXAMPLE: Additional training required